samples
(Available in USA only)

Frequently Asked Questions

 

Beautytap proudly offers FREE SHIPPING for all orders over $35 with expected shipping time of 2-4 days in the USA.

 

For non-U.S. orders over $120, we offer FREE SHIPPING via DHL or EMS.  

 

All of our products are sourced and shipped directly from our warehouse and nothing is drop shipped to ensure you get the latest, newest, freshest products (and not products that have been languishing in a hot warehouse somewhere). You don’t have to worry about any products on our site being fake or counterfeit because we have a local team that reviews each product at our fulfillment center. 

 

*Products in cart must meet threshold amount to qualify. Minimum amount to qualify is calculated AFTER all discounts and promo codes are applied.

 

 

 

We offer FLAT RATE SHIPPING via DHL based on your country zone.

 

Please note: Packages will be delivered via EMS to the following countries: Chile, El Salvador, Iceland, India, Israel, Italy, Kuwait, Malaysia, Mexico, Peru, Russia, Spain, Thailand, United Arab Emirates, Ukraine, Vietnam.

 

USA Orders are $10 flat rate in USA.


For orders $35 and above, shipping is FREE

 

Non-U.S. For orders less than $120, please refer to the flat shipping rates below

 

For orders $120 and above, shipping is FREE with DHL or EMS shipping

 

Zone 1 $22

 

Zone 2 $23

 

Zone 3 $24

 

Zone 4 $25

 

Zone 5 $25

 

Zone 6 $30

 

Zone 7 $32

 

Zone 8 $40

 

***Occasionally, packages may be delayed at customs, depending on your country and their customs policy. Beautytap.com is not responsible for any customs duty. To avoid delays, we strongly suggest that customer information is filled out completely (including landline or mobile phone number) at the checkout page.

 

Please note: DHL requires the recipient’s signature in order for the package to be delivered. If the recipient cannot be reached, DHL will automatically return the package to sender. 

DHL offers a signature release service for recipients, which allows DHL to deliver packages at the recipient’s doorstep without a signature. If a customer requests for a signature release from DHL, Beautytap is not liable for any package loss or damage. 

 

We regret that, due to reasons outside of our control, we’re unable to ship to the following countries at this time: Bolivia, Colombia, Guatemala, Iraq, Moldova, Paraguay, and Turkey.

 

 

Zone 1
China, Hong Kong, Macau, Singapore, Taiwan

 

Zone 2
Japan

 

Zone 3
Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand, Vietnam

 

Zone 4
Australia, Bangladesh, East Timor, Guam, India, Micronesia, Mongolia, New Zealand, Pakistan, Palau, Papua New Guinea, Saipan, Sri Lanka

 

Zone 5
Canada, Mexico

 

Zone 6
Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Guernsey, Hungary, Ireland, Italy, Jersey, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, San Marino, Slovakia, Spain, Switzerland, United Kingdom

 

Zone 7
Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Cyprus, Estonia, Finland, Gibraltar, Greece, Kosovo, Latvia, Lithuania, Macedonia, Malta, Montenegro, Norway, Romania, Russian Federation, Serbia, Slovenia, Sweden

 

Zone 8
Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin Bermuda, Bhutan, Bonaire, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Comoros, Congo, Cook Islands, Costa Rica, Cote D’Ivoire, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guinea, Guyana, Haiti, Honduras, Iceland, Iran, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, Nevis, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Oman, Panama, Peru, Puerto Rico, Qatar, Reunion, Rwanda, Saint Helena, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Somaliland, South Africa, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Suriname, Swaziland, Syria, Tahiti, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, UAE, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, Yemen, Zambia, Zimbabwe

 

 

 

 

For your convenience, we accept most credit cards (including Visa, Mastercard, American Express, and Discover), as well as PayPal and Amazon Pay.

 

 

Your order is generally processed and shipped within 1-2 business days after receipt of payment. We use DHL and EMS to ship orders.

 

All of our products are sourced and shipped directly from our warehouse and nothing is drop shipped to ensure you get the latest, newest, freshest products (and not products that have been languishing in a hot warehouse somewhere). You don’t have to worry about any of our products on our site being fake or counterfeit because we have a local team that reviews each product at our fulfillment center.

 

The estimated delivery time for shipping will depend on your country. Please be aware that the estimated delivery time does NOT include any delays in customs.

 

TOTAL Estimated Delivery Times (includes processing and shipping times):
• USA (DHL): approx. 2-4 working days
• All other zones (DHL): approx. 7-10 working days
• EMS or DHL shipping: approx. 9-12 working days (FREE for non-U.S. orders over $120)

 

* Please note that certain remote addresses may take a few days longer.
* Also note that certain countries may experience further delays due to customs. This depends on your country and its specific customs policy. Beautytap.com is not responsible for any customs duty you may incur.
*Please note that “working days” do not include Saturdays, Sundays, and holidays.
*Please ensure that your shipping address is complete and correct. If your package is returned to us due to an incomplete or incorrect address, you will be charged a return fee and another shipping fee to re-send your package to you.
*Please note that shipments to Canada and Australia have recently experienced major delays due to customs.
* Please note: There may be delays and/or customs issues and taxes imposed when shipping to these countries: Argentina, Azerbaijan, Bahrain, Brazil, Chile, China, El Salvador, Greece, Indonesia, Italy, Kuwait, Malaysia, Mexico, Peru, Russia, Thailand, Vietnam, Turks and Caicos

 

Once your order has been shipped, we will contact you with a tracking number and link.

 

To track for USA orders, please visit USPS, use this link and enter your tracking number:

https://tools.usps.com/go/TrackConfirmAction_input


To track your package for international orders, use this link and enter your tracking number:

http://www.dhl.com/en/express/tracking.html

 

 

 

Because we work with over 100 brands, some products may take longer to ship out or they may be out of stock by the time we receive your order. If that is the case, we will contact you and work with you to make it right!

 

*Occasionally, packages may be delayed at customs, depending on your country and their customs policy. Beautytap.com is not responsible for any customs duty.

 

*Please ensure that your shipping address is complete and correct. If your package is returned to us due to an incomplete or incorrect address, you will be charged a return fee and another shipping fee to re-send your package to you.

 

Beautytap offers the first online sample program. You can order up to 3 product samples per sample order for a flat $5. You will receive a reward credit for $5 every time you make a sample order, and this can be applied to future orders (max of one $5 credit can be used per order).

 

 

You can not combine samples and regular orders in the same shopping cart at this time because they are coming from different warehouses. Please simply make separate orders. 

 

*You can not use reward credits to order samples

 

Here at Beautytap, we also have real Beauty Advisors who are all trained and certified to help you. If you make an order through them, you will receive some freebies with your initial order.

 

 

 

 

 

 

We want you to be happy with not just your beauty products but also your experience at Beautytap. If for some reason you’re not satisfied with your order, please contact us at service@beautytap.com and we’ll work with you to make it right! We’ll have a real person responding to your email to fully understand your concerns.

 

Your satisfaction is our top priority. Please note that we are not the actual manufacturers of the products, so our job is to work on your behalf and leverage our strong relationships with the brand companies to make sure you are fully satisfied.

 

If you are not satisfied with the goods, you can ask for an exchange, return, or credit.

 

We also offer a partial refund or partial store credit on returned items that have some original parts missing. In such case, the customer will get a partial refund or credit for the amount of the missing items. Please contact us at service@beautytap.com.